Privacy Policy

North Jacklin KGM is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how North Jacklin KGM manages personal information. It is structured as follows:

Personal information North Jacklin KGM collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting North Jacklin KGM and complaints
Changes to Privacy Policy

1. Personal information North Jacklin KGM collects

The main types of personal information North Jacklin KGM collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with North Jacklin KGM such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for North Jacklin KGM's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for North Jacklin KGM's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for North Jacklin KGM's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with North Jacklin KGM.

North Jacklin KGM collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records North Jacklin KGM keeps of telephone calls, or emails received, or messages sent to North Jacklin KGM or posted on North Jacklin KGM's pages on social media);
North Jacklin KGM's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, North Jacklin KGM collects personal information in connection with running its business directly from the individual concerned. On occasion North Jacklin KGM may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

North Jacklin KGM stores personal information in electronic and paper form.

North Jacklin KGM uses and discloses personal information as follows:

to source vehicles and sell them to North Jacklin KGM's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with North Jacklin KGM's customers and prospective customers;
to obtain products, services or information from North Jacklin KGM's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information North Jacklin KGM knows about them);
to operate and manage North Jacklin KGM's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to North Jacklin KGM. For example, North Jacklin KGM may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. North Jacklin KGM also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

North Jacklin KGM uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information North Jacklin KGM uses in the operation of the computer program is browsing history on North Jacklin KGM's websites, name, contact information, and other information you may input into North Jacklin KGM's websites. The level of human oversight North Jacklin KGM provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by North Jacklin KGM's staff.

4. Cookies

North Jacklin KGM uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by North Jacklin KGM's web server. North Jacklin KGM may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on North Jacklin KGM's platforms and those social media platforms. North Jacklin KGM's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of North Jacklin KGM's website.

5. Links to other websites

North Jacklin KGM's website may contain links to third party websites. North Jacklin KGM does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from North Jacklin KGM and do not wish to receive these communications from North Jacklin KGM in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to North Jacklin KGM.

7. Overseas transfers

North Jacklin KGM's website/s are hosted in Australia. On occasion, a third party service provider North Jacklin KGM engages or that North Jacklin KGM is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information North Jacklin KGM holds about them by contacting North Jacklin KGM during business hours on (07) 4963 2200 or via the contact page.

North Jacklin KGM may require an individual making a request to verify their identity before processing their request.

North Jacklin KGM will aim to respond to all requests promptly and within 30 days.

North Jacklin KGM may refuse a request where permitted or required by law. North Jacklin KGM will comply with any regulatory requirement to give reasons for its decision.

9. Contacting North Jacklin KGM and complaints

If you have any queries, concerns or complaints about how North Jacklin KGM handles your personal information please contact North Jacklin KGM during business hours on (07) 4963 2200 or via the contact page. North Jacklin KGM may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that North Jacklin KGM can understand the nature of your concern. In most cases, North Jacklin KGM will ask that you put your request in writing.

North Jacklin KGM takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by North Jacklin KGM's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Phone: (07) 4963 2200
Mailing Address: 30 Gregory St, Mackay, QLD, 4740

10. Changes to Privacy Policy

North Jacklin KGM may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.